Evaluation of Educational Staff Performance in Improving the Quality of School Administrative Services

Abstract

Quality school administration services are greatly influenced by the performance of educational staff in carrying out their duties and functions. Performance evaluation is necessary to determine the effectiveness of administrative services and efforts to improve service quality in schools. This research aims to analyze the performance evaluation of educational staff in improving the quality of administrative services at SDIT Islamic and Leadership Bintang Cendekia Pekanbaru. The research uses a qualitative approach with a case study type. Data were obtained thru interviews, observations, and documentation of educational staff involved in school administration services. Data analysis was conducted using the Miles and Huberman model thru data reduction, data presentation, and conclusion drawing, while data validity was tested with source and technique triangulation. The research results show that educational staff have implemented management functions that include planning, organizing, executing, and evaluating in student administration services, information services, the School Health Unit (UKS), and the procurement of school supplies. Evaluation is conducted thru the identification of work obstacles, inter-departmental coordination, and service improvement. Improvement efforts are carried out thru strengthening team cooperation, utilizing digital information media, enhancing service facilities, and developing the competencies of educational staff. This research concludes that the evaluation of educational staff performance plays an important role in improving the effectiveness of administrative services and supporting the quality of school education.